Products
What products are available?
We have the following products: Bed frames, closet organizers, desks, daybeds, file cabinets, folding beds, console tables, dining tables, shoe cabinets
Is the product assembled or unassembled?
All products, including L-shaped tables, TV stands, bed frames, wine cabinets, wine racks, etc., are still in parts form and need to be assembled by yourself.
How to get the product assembly instructions?
- All products will have a paper product installation guide in the package.
- If you need a PDF of the product assembly instructions, please email to: support@homieasy.com with your order number or order screenshot.
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About Discount
How to get the discount?
- You can subscribe to get a 12% discount code.
- By ordering more quantity, you will enjoy automatic discounts up to 5%
How to use the discount code?
- During the checkout process, there will usually be a section or designated area for you to enter a discount code. Simply enter the code and click the "Apply" or "Submit" button. The discount will be applied to your order total.
- Additionally, some discounts may be automatically applied at checkout without the need to enter a discount code.
Order
Can I cancel my order?
- Of course, this is possible. Whether you bought the wrong product or found a better option, we support order cancellation.
- If you want to cancel your order, please contact us via this email as soon as you decide. If your order has not been shipped, we can cancel the order for you and refund the full amount to your account. If your order has already been shipped, it cannot be canceled in this case.
What payment methods are supported?
- We currently support PayPal payment, you can purchase through PayPal.
- In the follow-up work, we will gradually open credit card payment and other payment channels.
About Shipping
What countries do you ship to?
We currently only support order delivery in the United States. To enquire about shipping to a different destination, please contact us.
How long will it take to receive my order?
Standard shipping usually takes 3-7 business days. If you require expedited shipping, please contact us for a detailed delivery fee quote.
What are the delivery methods?
We currently have three main delivery methods, FedEx, USP, and USPS. We will choose the fastest and safest delivery method based on your delivery address.
Can I specify the delivery method?
- Generally, we do not support designated shipping methods.
- If your area is unreachable by the above three delivery methods, you can contact us to specify a delivery method. But the freight needs to be borne by you personally.
Returns & Refunds
How do I return a product?
- Please note that if you need to return or exchange goods, please communicate with us in advance and proceed with the return after receiving confirmation of return or exchange.
- Returns and exchanges can only be initiated within 30 days of receipt of the order. Items must be returned in the same condition as received, unworn/unused, with any tags still attached, and contain all original packaging.
How long will it take to receive my refund?
- After receiving your returned goods, we need to spend 4-5 working days to confirm the items.
- After confirming that it is correct, we will start processing the refund for you. We will send you a confirmation email after the refund is made. Depending on the bank where you opened your account, it will take 1-7 working days for the refund to arrive, so please be patient.